Frequently Asked Questions
If you don't see the answer to your question - please feel free to contact us at firstname.lastname@example.org and we'll do our best to get you the answer you need.
Do we make our own filaments? Yes. We manufacture our filaments at our plant just outside Grand Rapids, Michigan using state-of-the-art equipment, including Labtech extruders and high-precision Beta Lasermike dual axis lasers. 3DXTECH's owner, Matt Howlett, has over 20 years of experience in the high-performance polymer industry and works to leverage that experience to make some of the most advance materials in FDM/FFF printing.
Do we make custom filaments? Yes. We welcome the opportunity to work with our customers to create new and innovative products. Contact us at email@example.com for more information and to start a project with us.
Will 3DXTECH filament work in my printer? Great news - our filaments work in practically all desktop printers! If your printer accepts 1.75mm, 2.85mm, or 3.0mm filaments - there's an excellent chance your can use our filaments. Our filaments can be used with practically all desktop 3D printers, including Makerbot, Airwolf, Ultimaker, Up! Afinia, Makergear, Solidoodle, Lutzbot, Flashforge - and many many more. Please contact us if you have any questions whether or not our filament will work in your printer.
Which diameter filament does 3DXTECH supply? We supply filament in 1.75mm and 2.85mm diameter.
Can I use 3DXTECH filament with my Stratasys FDM printer? If you own a commercial printer (i.e., Stratasys) - there are ways to use our filament in these systems. We have several large corporate users who purchase our specialty filaments for use in their Stratasys printers. Therefore, if you have a Stratasys printer - there's a good chance you can figure out how to use many of our high-quality 1.75mm filaments at a substantial savings. Contact us at firstname.lastname@example.org to discuss.
Will using 3DXTECH filament void my printer's warranty? In a word - NO. In the USA, you are protected by the Magnuson Moss Warranty Act (View Wiki). Which states: A Warrantor cannot require that only Branded parts be used with the product in order to retain the warranty. It is illegal for a company to refuse warranty work due to the use of third party products.
Essentially, a warrantor cannot require a customer to exclusively purchase their OEM Materials for their printer by threat of voiding the machine warranty.
Therefore, you can use 3DXTECH with Stratasys, Makerbot, Zortrax, and other printers that threaten to void your warranty. Their lawyers know that the threat is toothless, but they are betting you don't know!
Can I use Carbon Fiber Filament in my printer? Bottom line - YES. If your printer accepts 3rd party filament (open source), then it can print with our carbon fiber filaments. If you can print with PLA, then you can print with our Carbon Fiber PLA. If you can print with ABS, PETG, or Nylon (you have a heated bed), then you can print with our Carbon Fiber ABS, PLA, and Nylon grades. But - carbon fiber is abrasive and will wear out a brass nozzle - see below.
What type of nozzle should I use when printing with Carbon Fiber filament? We recommend an orifice size of at least 0.4mm to prevent clogging. Furthermore, we recommend using either stainless steel or hardened steel nozzles to reduce / minimize nozzle wear. Brass nozzles can be used, but they should be changed after 1kg of filament (give or take). The good news is that brass nozzles are cheap and should be considered as a consumable if you choose to take advantage of high-performance grades reinforced with carbon fiber. Need a hardened nozzle? Make sure to check out our A2 Hardened Steel Nozzles - HERE. Our A2 hardened steel nozzles have 20X the wear resistance of brass!
I have other questions - what do I do? Please contact us at email@example.com and we will be happy to answer your questions.