30-Day Return Policy: Every product purchased at 3DXTech has a 30-day return policy. If an item is faulty or does not live up to your expectations, you may return or exchange it within 30 days of receipt. After 30 days from receipt, returns will not be accepted.
Restocking Fee: Returns for non-defective products are subject to a 15% restocking fee ["Oops - I ordered Red ABS and I meant to order Blue ABS, or (a fan favorite here at the shop), "I'm trying to print CF-PC on my Anet A5 and it's not working - something must be wrong with your filament"]
Return Shipping Costs: All return shipping costs are the responsibility of the customer.
International Shipping: Shipping fees do not include any incoming duty or taxes that may be charged by your country.
RMA Process: You must obtain an RMA (Return Merchandise Authorization) before returning an item by contacting support via e-mail or phone (firstname.lastname@example.org). When returning an item for an exchange, the returned item must be received by 3DXTech before a replacement item is shipped out. If you need the replacement item sooner than that, you are welcome to purchase a replacement to be shipped out immediately. You will then be reimbursed once we receive the returned item. If your authorized return is received by 3DXTech after 30-days from the date of receipt, your account will be credited for the amount of the return and a refund will not be processed.
Sale or Clearance Items: All "Sale" and "Clearance Items" sales are final. "Sale" and "Clearance Items" are not covered by the 30-day return policy
Questions? Please use the Contact Us form and we will get right back to you.