30-day return policy: Customers may return unopened & unused product within 30 days of purchase. After 30 days, returns will not be accepted. All Special Orders, Discontinued, Sale, and Clearance Items sales are final and are not covered by the 30-day return policy.
Restocking fee: Returned non-defective products are subject to a 15% restocking fee.
Defective product: A product can only be deemed defective upon evaluation by 3DXTech support. Because our material formulations are unique, it is very likely that our products will NOT print similarly to a product offered by another company. Therefore, a defective product subject to our return policy is based ONLY upon specific issues related to the filament itself or workmanship (i.e., improper diameter, color shifts, poor winding, or mislabeling) and for no other reasons.
RMA process: You must obtain an RMA (Return Merchandise Authorization) before returning an item by contacting support via e-mail ([email protected]) or clicking the Technical Support Button in the top right of the screen. When returning an item for an exchange, the returned item must be received by 3DXTech before a replacement item is shipped or a refund/credit is issued.
Return shipping costs: All return shipping costs are the responsibility of the customer. Orders that are cancelled by the customer after they have shipped may be returned for a refund, less the shipping charges related to the cancelled order.
International shipping: Shipping fees do not include duty or taxes that may be charged by your country. Please note that if the customer chooses not to pay duties or taxes or has entered an incorrect address and the shipment is returned to 3DXTech, any refund offered will be reduced by all shipping costs and fees incurred by 3DXTech.